STARLABS GLOSSARY
Business IT Glossary
46 IT terms Singapore business owners run into, explained in plain English. Each one covers what the term means for your business and what to ask before you buy.
Jump to: Managed IT · Procurement · Cybersecurity & network · Grants & compliance · Laptop repair · MacBook · Common questions
8 TERMS
Managed IT
How outsourced IT support works and what a good contract should say.
MSP · SLA · RMM · L1/L2/L3 support · Break-fix · Patch management · Preventive maintenance · Response vs resolution time
8 TERMS
IT Procurement
Buying, deploying, tracking and retiring company devices.
TCO · Device as a Service · MDM · Zero-touch deployment · Asset tagging · Certified data erasure · Refurbished grades · Next-business-day warranty
11 TERMS
Cybersecurity & Network
The threats SMEs face and the basics that stop them.
Cyber Essentials · Cyber Trust · MFA · EDR · Ransomware · Phishing · 3-2-1 backup · NAS · VLAN · VPN · Mesh Wi-Fi
5 TERMS
Grants & Compliance
Singapore funding schemes and data protection rules, checked against official sources.
EDGE grant · PSG · PDPA · DPO · Data breach notification
6 TERMS
Business Laptop Repair
What IT should know before a company laptop goes in for repair.
BitLocker recovery key · BIOS password · Activation Lock · Chip-level repair · Swollen battery · Liquid damage
8 TERMS
MacBook Repair
MacBook-specific terms: chips, displays, keyboards and batteries.
Apple Silicon · T2 chip · Retina display · Display flex cable · MagSafe · Butterfly keyboard · “Service Recommended” · True Tone
QUICK ANSWERS
Questions People Ask
The questions business owners search for most, each with a short answer and a link to the full explanation.
See all questions →How we write this glossary
The StarLabs technical team writes and reviews every definition from day-to-day work supporting Singapore businesses. Each page explains what the term means in practice. Grants, laws and certification schemes change, so those pages link to the official source and show the date they were last checked.
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